Privacy & Vessel Information Governance Policy
At CV MUTIARA, we value the trust placed in us by vessel owners, yacht captains, commercial fleet managers, and marine engineering contractors. This Privacy Policy details how we collect, process, safeguard, and manage customer, technical, and vessel data in connection with our marine maintenance services and spare parts distribution.
1 Regulatory Framework & Corporate Commitment
Our data governance practices comply strictly with the applicable data protection laws of the Republic of Indonesia, specifically Law No. 27 of 2022 on Personal Data Protection (UU Pelindungan Data Pribadi / PDP), alongside recognized international privacy principles for foreign vessel operators navigating Indonesian territorial waters.
Zero Data Commercialization Guarantee: CV MUTIARA does not sell, lease, monetize, or trade client identities, vessel locations, or commercial parts transaction histories to third-party marketing brokers or external commercial entities under any circumstances.
2 Operational & Technical Data Categories Collected
To deliver precision marine overhauls and ensure correct replacement parts fitment, we process specific categories of operational data:
Client & Entity Identification
Full personal or company legal name, contact telephone numbers, billing address, Tax Identification Number (NPWP), and email address for work order approvals.
Vessel & Propulsion Telemetry
Vessel name, Hull Identification Number (HIN), marina berth location, engine serial numbers, manufacturer model tags, and historical maintenance logs.
Logistics & Port Access Information
Destination shipyard gates, marina slipway coordinates, dockmaster receiving details, and recipient identification for express freight courier delivery.
Commercial Transaction Records
Bank transfer receipts, pro-forma invoices, deposit confirmations, and warranty claim documentation. We do not store raw card numbers or sensitive banking credentials.
3 Lawful Bases & Purposes of Data Processing
We process your personal and technical data exclusively under legitimate legal grounds to execute marine service agreements:
Execution of Service Contracts
Coordinating dockside mobile technician visits, performing engine rebuilds, issuing accurate spare parts quotations, and tracking repair milestones.
Logistics & Archipelago Delivery
Preparing courier waybills, cargo shipping manifests, and protective export/inter-island crating documentation to deliver components to coastal ports.
Warranty & Lifecycle Support
Tracking overhaul operating hours, verifying replacement parts serial numbers, and honoring workmanship guarantees under our 30-day / 50-hour policy.
Port & Marina Security Compliance
Submitting necessary crew and vehicle permits to harbor masters, marina security desks, and commercial port authorities prior to dockside technical dispatch.
4 Controlled Third-Party Disclosures
Operational data is shared only with vetted third parties strictly necessary to complete service and logistics operations:
• Freight Logistics Partners: Consignment dimensions, destination marina addresses, and contact phone numbers are shared with domestic cargo forwarders (such as Indah Logistik, J&T Cargo, Dakota Cargo, JNE) solely for delivery execution.
• Harbor Masters & Marina Authorities: Technician identity details and vessel registration numbers may be provided to port authorities for security clearance to access restricted commercial docks or private yacht berths.
• Statutory Regulatory Bodies: Transaction records and commercial tax invoices are disclosed only when required by Indonesian tax and commercial statutory mandates.
5 Technical Data Security & Retention Schedules
We implement technical, physical, and administrative safeguards to prevent unauthorized access, loss, or alteration of your records at our central Ciawi workshop and across our digital communications channels.
Data Retention Timeline: Work order records, invoice archives, and engine overhaul reports are retained for a statutory period of 5 years to comply with Indonesian commercial tax regulations and support future engine maintenance history, after which records are securely destroyed.
6 Your Legal Rights Under Indonesian PDP Law
In accordance with Law No. 27 of 2022 on Personal Data Protection, clients and vessel owners maintain full legal rights regarding their personal data:
Right to Access & Rectification
Request verification of the personal data we hold about your company or update outdated vessel specifications, contact details, or billing addresses.
Right to Erasure & Consent Withdrawal
Request the deletion of non-statutory records or withdraw consent for service update communications once warranty and service agreements have concluded.
To exercise any privacy rights, contact our Data Governance Desk at info@marineparts.website. We verify and resolve all requests within 30 calendar days.
Data Protection Hub & Administrative Operations
For formal privacy inquiries, data verification, or corporate compliance requests, contact our central management center:
Kp. Cibolang, Banjar Wangi, Kecamatan Ciawi, 16720, Jawa Barat, Indonesia