Marine Spare Parts Return Policy & Service Warranty Terms
At CV MUTIARA, we prioritize the mechanical reliability and safety of your marine vessels. Whether you are replacing a critical cooling impeller, installing new cylinder liners, or commissioning a complete engine overhaul, our return and exchange guidelines provide clear, transparent protection for boat captains, fleet operators, and marine workshops.
1 Standard Spare Parts Return & Exchange Framework
We understand that driveline measurements, shaft tapers, and engine casting variations can occasionally result in part mismatches. We accept returns and exchanges for mechanical components under the following conditions:
14-Day Physical Return Window
Return or exchange requests must be filed within 14 calendar days from the date of parts collection at our workshop or receipt from the delivery courier.
Pristine Uninstalled Condition
Components must be 100% uninstalled, unrun, free from grease, oil, or saltwater exposure, and returned in their original, undamaged manufacturer packaging with all seals intact.
Fitment Matching Assistance: To prevent ordering errors, our technical desk is always available to cross-reference your engine serial number and manufacturer parts manual. Contact us at 823-8162-9211 before dispatching returns.
2 Classification of Non-Returnable Marine Components
Due to the specialized nature of marine propulsion and electrical safety standards, certain product categories are excluded from standard return policies once dispatched:
Electrical & Electronic Parts
Sensors, Engine Control Units (ECUs), CDI packs, voltage regulators, starter relays, and wiring harnesses are non-returnable once opened, as they are vulnerable to external short circuits and reverse polarity during testing.
Custom-Fabricated & Cut Items
Custom-machined propeller shafts, custom-cut marine exhaust hoses, specialized stern tube packings, and non-stock items ordered specifically from overseas manufacturers cannot be returned or cancelled.
Packaging Integrity Notice: Any part showing signs of tool marks, thread galling, seal breach, or exposure to moisture and engine fluids will be rejected by our inspection team and returned at the customer’s expense.
3 Transit Damage & Incorrect Consignment Reporting
If parts arrive damaged from transit handling or do not match the itemized description on your invoice, prompt action is required to ensure coverage:
48-Hour Damage Notification
Inspect all shipments upon delivery. Any transit damage, broken seals, or missing hardware must be reported to info@marineparts.website within 48 hours of receipt, accompanied by photographic evidence of the carton and damaged components.
Expedited Replacement Dispatch
Once transit damage or dispatch discrepancies are confirmed by our logistics team, we will immediately process an expedited replacement dispatch to minimize vessel downtime.
4 Overhaul Service Workmanship & Labor Warranty Claims
For mechanical overhauls, engine rebuilding, and maintenance services performed directly by CV MUTIARA technicians, we provide a structured workmanship guarantee:
• Warranty Term: Major engine rebuilds executed by our crew are covered for 30 calendar days or 50 operational engine hours (whichever occurs first) against assembly defects.
• Inspection Procedure: In the event of an operational anomaly, our technicians will conduct a borescope diagnostic, compression test, and oil analysis at our workshop or dockside.
• Warranty Exclusions: This guarantee does not cover failures caused by sea strainer clogging, dry-run impeller burnouts, operation with contaminated marine fuel, lack of break-in oil adherence, or unauthorized third-party modifications.
5 Step-by-Step Return Authorization (RMA) Workflow
Follow these four simple steps to ensure your return or exchange is processed without administrative delays:
Step 1: Contact Desk
Email info@marineparts.website or call 823-8162-9211 with your invoice number, engine model, and reason for return.
Step 2: Get Approval
Our parts department will issue a formal Return Authorization and provide delivery routing instructions to our Ciawi workshop.
Step 3: Secure Pack
Wrap the component with adequate protective padding to prevent transit shocks and attach the return slip to the outer box.
Step 4: Inspection & Refund
Upon receipt, our technicians complete inspection within 3–5 business days and release your replacement or bank transfer refund.
Workshop Return Depot & Technical Consultation
For direct returns hand-off, technical part verification, or warranty inspection scheduling, contact our central workshop:
Kp. Cibolang, Banjar Wangi, Kecamatan Ciawi, 16720, Jawa Barat, Indonesia